Customer Care Representative II (WEST)

Job Locations US-CA-Ontario
Posted Date 3 months ago(3/9/2020 4:21 PM)
Job ID
# of Openings
Business Development
Employee Type
FT - Regular Full-Time
Position Level
Entry level


Provide support for all customer business requests received through phone, fax, or e-mail. Coordinate all customer contacts to ensure timely and accurate handling and processing within established policies, procedures and directives.


    • Maintain relationships and favorable contacts with assigned accounts
    • Meet all assigned responsibilities and goals
    • Receive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
      • Purchase Orders and related requests
      • Returns and related requests
      • Information requests
    • Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
    • Participate in cross-functional teams and team projects
    • Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
    • Work within The Safariland Group team to balance responsibilities and share information
    • Perform other duties as assigned by the Customer Care Supervisor
    • Own the customer experience throughout the entire lifecycle of the relationship


    • Research billing discrepancies and provide feedback on findings


  • Minimum of three (3) year of Customer Service experience required
  • High School Diploma or General Education Degree (GED)
  • Intermediate understanding of telephone concepts, practices, and procedures
  • Ability to coordinate with various levels of management within different functional areas
  • Experience with MS Office Suite
  • Excellent verbal and written communication skills
  • Ability to work within a team environment
  • Intermediate knowledge of company products, practices, and procedures
  • Intermediate Sales Order life cycle management skills


The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.

All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.


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