• Customer Service Representative

    Job Locations US-PA-New Cumberland
    Posted Date 2 months ago(10/3/2018 10:51 AM)
    Job ID
    # of Openings
    Customer Service/Support
    Employee Type
    FT - Regular Full-Time
    Position Level
    Entry level
  • Overview

    The Safariland Group is a leading global provider of a diverse range of safety and survivability products designed for the public safety, military, professional and outdoor markets. The Safariland Group offers a number of recognized brand names in these markets including Safariland®, Med-Eng®, ABA®, Second Chance®, VIEVU®, Mustang Survival®, Bianchi®, Break Free®, Protech® Tactical, Defense Technology®, Hatch®, Monadnock®, Identicator® and NIK®. The Safariland Group’s mission, “Together, We Save Lives”, is inherent in the lifesaving and protective products it delivers. The Safariland Group is headquartered in Jacksonville, Florida.

    Atlantic Tactical, United Uniform, and Lawmen’s make up The Safariland Group’s retail and distribution business consisting of 11 retail locations ranging from the Carolina's through New York. Based on our tremendous growth we are adding to our Retail Team and have an exciting opportunity for an experienced Customer Service Representative to be based at our New Cumberland location.



    Provide support for all customer business requests received through phone, fax, or e-mail. Coordinate all customer contacts to ensure timely and accurate handling and processing within established policies, procedures and directives.



    • Maintain relationships and favorable contacts with assigned accounts
    • Meet all assigned responsibilities and goals
    • Receive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives
      • Purchase Orders and related requests
      • Returns and related requests
      • Information requests
    • Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
    • Participate in cross-functional teams and team projects.
    • Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
    • Document caseload and issues within CRM program of Salesforce
    • Work within the Company to balance responsibilities and share information
    • Own the customer experience throughout the entire lifecycle of the relationship
    • Research billing discrepancies and provide feedback on findings
    • Other duties as assigned


    • None




    • Intermediate understanding of telephony concepts, practices, and procedures
    • Ability to coordinate with various levels of management within different functional areas
    • Experience with MS Office Suite
    • Excellent verbal and written communication skills
    • Ability to work within a team environment
    • Intermediate knowledge of company products, practices, and procedures
    • Intermediate Sales Order life cycle management skills



    • Minimum of three (3) years of Customer Service
    • Two (2) or more years working in a specialty call center
    • Customer service experience includes at least one (1) year of closely regulated metric accountability



    • High School Diploma or General Education Degree (GED)


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