Safariland

  • Account Specialist

    Job Locations US-PA-New Cumberland
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-2253
    # of Openings
    1
    Category
    Customer Service/Support
    Employee Type
    FT - Regular Full-Time
    Position Level
    Associate
  • Overview

    The Safariland Group is a leading global provider of a diverse range of safety and survivability products designed for the public safety, military, professional and outdoor markets. The Safariland Group offers a number of recognized brand names in these markets including Safariland®, Med-Eng®, ABA®, Second Chance®, VIEVU®, Mustang Survival®, Bianchi®, Break Free®, Protech® Tactical, Defense Technology®, Hatch®, Monadnock®, Identicator® and NIK®. The Safariland Group’s mission, “Together, We Save Lives”, is inherent in the lifesaving and protective products it delivers. The Safariland Group is headquartered in Jacksonville, Florida.

    Atlantic Tactical, United Uniform, and Lawmen’s make up The Safariland Group’s retail and distribution business consisting of 11 retail locations ranging from the Carolina's through New York. Based on our tremendous growth we are adding to our Retail Team and have an exciting opportunity for an experienced Account Specialist to be based at our New Cumberland, PA location.

    JOB SUMMARY

     

    Manage support for Key Account Programs. Coordinate and manage customer contacts to ensure timely and accurate handling and processing within established policies, procedures and directives.

     

     

    Responsibilities

    BASIC FUNCTIONS

    • Maintain relationships and favorable contacts with assigned accounts
    • Meet all assigned responsibilities and goals
    • Receive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives
      • Purchase Orders and related requests
      • Returns and related requests
      • Information requests
    • Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
    • Participate in cross-functional teams and team projects
    • Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
    • Balance responsibilities and share information throughout the Company
    • Own the customer experience throughout the entire lifecycle of the relationship

    ADDITIONAL FUNCTIONS

    • Manage assigned key accounts and perform back-up support for other Account Specialists
    • Train and mentor Customer Service Representatives as assigned
    • Participate in quality programs
    • Develop relationships with accounts assigned to acquire new orders and business intelligence
    • Develop, track and coordinate the fulfillment and corrective action to meet assigned customer contractual agreements
    • Coordinate customer demand planning requirements throughout the enterprise
    • Coordinate and team lead vendor compliance requirements and corrective actions
    • Coordinate national and international logistics support requirements as required
    • Compile and issue reports and provide analysis regarding assigned customers’ experience
    • Use extensive experience and judgment to plan and accomplish goals
    • Perform management functions for assigned team in the absence of the Customer Care Manager
    • Other duties as assigned

     

    SUPERVISORY & OPERATIONAL AUTHORITY

    • None

     

     

    Qualifications

    KNOWLEDGE, SKILLS & ABILITIES

    • Understanding of telephony concepts, practices, and procedures
    • Ability to coordinate with various levels of management within different functional areas
    • Experience with MS Office Suite
    • Excellent verbal and written communication skills
    • Ability to work within a team environment
    • Expert knowledge of company products, practices, and procedures
    • Expert Sales Order life cycle management knowledge and skills
    • Ability to work independently with little supervision
    • Ability to use database query reports and tools
    • Exceptional follow through and demonstrated ability to project lead
    • Vendor managed inventory skills
    • Knowledge of Electronic B2B concepts and processes
    • Vendor compliance and customer relationship management concepts
    • Enterprise cross-functional process knowledge
    • Contract administration
    • Forecast and demand planning

    REQUIRED EXPERIENCE

     

    • Minimum five (5) years of Customer Service or related business experience
    • Minimum two (2) years account management experience in a Customer Service or a Sales related role
    • Proven success with corporate-level auditing firms

    REQUIRED EDUCATION

     

    • Associates Degree in business related field or three (3) years of additional equivalent combination of work experience or education required

    IND456

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