• Customer Care Representative II (WEST)

    Job Locations US-CA-Ontario
    Posted Date 2 weeks ago(7/6/2018 4:05 PM)
    Job ID
    # of Openings
    Business Development
    Employee Type
    FT - Regular Full-Time
    Position Level
  • Overview

    Ideal candidate will provide support for all customer business requests received through phone, fax, or e-mail. In addition to coordinating  all customer contacts to ensure timely and accurate handling and processing within established policies, procedures and directives.


      • Maintain relationships and favorable contacts with assigned accounts
      • Meet all assigned responsibilities and goals
      • Receive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
        • Purchase Orders and related requests
        • Returns and related requests
        • Information requests
      • Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
      • Participate in cross-functional teams and team projects
      • Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
      • Work within The Safariland Group team to balance responsibilities and share information
      • Perform other duties as assigned by the Customer Care Supervisor
      • Own the customer experience throughout the entire lifecycle of the relationship


      • Research billing discrepancies and provide feedback on findings


    • Minimum of three (3) year of Customer Service experience required
    • High School Diploma or General Education Degree (GED)
    • Intermediate understanding of telephone concepts, practices, and procedures
    • Ability to coordinate with various levels of management within different functional areas
    • Experience with MS Office Suite
    • Excellent verbal and written communication skills
    • Ability to work within a team environment
    • Intermediate knowledge of company products, practices, and procedures
    • Intermediate Sales Order life cycle management skills


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