Safariland

  • Account Specialist I

    Job Locations US-FL-Jacksonville
    Posted Date 2 weeks ago(7/2/2018 11:30 AM)
    Job ID
    2018-2231
    # of Openings
    1
    Category
    Business Development
    Employee Type
    FT - Regular Full-Time
    Position Level
    Associate
  • Overview

    The primary focus of this position is to support the International field sales team and Distributors / Partners and customers in a specific assigned territory.  Acts as the liaison with internal functional departments for order entry. Supports International sales staff and distribution and responds to business opportunities on behalf of these groups.

    Responsibilities

    • Act as a liaison between outside sales staff and internal organization
    • Managing all aspects of the sales cycle, from completing responses to customer requests, responding to requirements and the completion and closure of customer orders.
    • Updating of orders to address customer PO changes
    • Communication of non-standard requirements
    • Maintenance of accurate line ship dates
    • Assessment, management and escalation of order impairments
    • Communication of changes to Production, Planning, Quality, Contracts, Sales, customers and the Program Manager as appropriate
    • Expedites information required by Distributors / Partners / Customers
    • Manage all correspondence with territory customers other administrative requirements, with input from appropriate internal departments, and sign off by legal/contract/compliance departments as required
    • Participates  in managing the contract  as directed by manager, International Customer Service
    • Coordinates required documents for approvals / signature / notarization, etc,and ensures proper and timely completion .
    • Supports sales in completion and follow up on DES114 & SSR requests
    • Complies with all International sales and export policies and procedures
    • Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
    • Attends training for product and process knowledge where applicable
    • Ensures adherence to all compliance policies and procedures

     

    Qualifications

    • Two (2) years pricing, customer service, or sales support experience
    • Excellent Microsoft excel and access skills
    • Ability to multi task
    • Ability to meet deadlines
    • Strong business acumen
    • Strong analytical skills
    • Strong organizational skills
    • Ability to present information to individuals or groups
    • Ability to facilitate the flow of work for a process or a procedure
    • Ability to develop and maintain effective work relationships with others
    • Ability to identify problems, determine possible solutions and actively work to resolve issues
    • Ability to actively participate as a member of a team to move toward the completion of goals
    • Ability to maintain effectiveness when experiencing major changes in work tasks or in the work environment
    • Ability to accomplish tasks and processes accurately and completely
    • Ability to deal with high stress situations calmly and effectively
    • Ability to recognize and respect the value of individual differences at all levels of the organization
    • Strong computer skills preferred
    • Ability to work with cross-functional teams from Marketing, Manufacturing, Legal, Finance, Contracts and Channels

    EDUCATION

    • High School diploma or GED required
    • Bachelor’s Degree preferred

     

    #LI-KM1

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