• Customer Care Representative II

    Job Locations US-FL-Jacksonville
    Posted Date 2 weeks ago(4/9/2018 12:58 PM)
    Job ID
    # of Openings
    Customer Service/Support
    Employee Type
    FT - Regular Full-Time
    Position Level
    Entry level
  • Overview

    Provides support for all customer requests received through phone, fax, or e-mail.  Primary duties are to answer incoming calls and respond to email inquiries. Timely, accurate handling and processing within established policies, procedures and directives.




    • Meet all assigned responsibilities and goals, to include volume of calls answered and emails responded to
    • Receive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives
      • Orders and related requests
      • Returns and related requests
      • Information requests
    • Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
    • Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
    • Owns the customer experience throughout the entire lifecycle of the relationship
    • Perform other duties as assigned by the Manager of Customer Service



    • Research billing discrepancies and provide feedback on findings.





    Required Experience

    • Minimum of three (3) year of Customer Service experience required

    Required Education

    • High School Diploma or General Education Degree (GED)

    Knowledge, Skills & Abilities

    • Intermediate understanding of telephony concepts, practices, and procedures
    • Excellent verbal and written communication skills
    • Ability to work within a team environment
    • Basic knowledge of firearms, types and usage
    • Ability to coordinate with various levels of management within different functional areas
    • Experience with MS Office Suite
    • Intermediate knowledge of company products, practices, and procedures



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