Safariland

  • Technical Support Analyst

    Job Locations US-WA-Seattle
    Posted Date 1 month ago(3/23/2018 4:54 PM)
    Job ID
    2018-2131
    # of Openings
    3
    Category
    Information Technology
    Employee Type
    FT - Regular Full-Time
    Position Level
    Entry level
  • Overview

    ABOUT THE COMPANY:

    VIEVU® designs, develops, manufactures and markets wearable video cameras and software for both law enforcement and private professionals worldwide. VIEVU partnered with Microsoft® to develop the VIEVU Solution™ hosted cloud platform on Microsoft® Azure Government, the first enterprise cloud designed specifically for United States government customers that directly supports CJIS. The VIEVU Solution allows government customers to store their data in the Cloud without concern over CJIS compliance. VIEVU has distributed its products throughout the United States as well as in 16 international countries.   VIEVU markets its products using a sales network of inside and outside sales staff, domestic dealers and international distributors. VIEVU LLC was founded in 2007 and is based in Seattle, WA USA.

     

    ABOUT THE OPPORTUNITY:


    Position provides technical support to customers, vendors, and retail partners via phone and email. This includes troubleshooting general product and software issues, facilitating returns and documenting resolution steps. This position’s primary responsibility is to assist in all technological aspects of customer service.

    Responsibilities

    RESPONSIBILITIES:

    • Respond to requests for technical assistance via phone and email
    • Diagnose and resolve technical hardware and software issues
    • Research problems and questions using available information resources
    • Identify and escalate situations requiring urgent attention
    • Track problems, requests and resolutions
    • Issue and process RMA returned products
    • Other duties may be assigned

    Qualifications

    KEY COMPETENCIES:

    • Verbal and written communication
    • Problem analysis and resolution
    • Attention to detail
    • Ability to work independently with, or without, direct supervision

     

    QUALIFICATIONS:           

    • Advanced knowledge of Microsoft operating systems (XP, Vista, 7, 8) and Microsoft Office
    • Familiarity with Microsoft Server 2003, 2008 and 2012. Experience a plus.
    • Familiarity with Microsoft SQL Server 2005, 2008 and 2012. Experience a plus.
    • Experience with webpage programing using HTML, JavaScript and CSS.
    • A+ Certification is a plus.

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    EDUCATION AND EXPERIENCE:

    Bachelor’s degree or 3 years prior experience in customer service/technical support.

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