• Technical Specialist I

    Job Locations US-WY-Casper
    Posted Date 3 months ago(2/2/2018 6:35 PM)
    Job ID
    # of Openings
    Employee Type
    FT - Regular Full-Time
    Position Level
  • Overview

    Provides technical expertise on products to internal personnel, distributors and external end-users.


    • Assist Territory Managers with product expertise
    • Train Territory Managers, Marketing personnel, Merchandisers, Customer Service, and Distribution in the various aspects of our products
    • Conduct end-user training on specific products
    • Perform armorers courses and be proficient in disassembling and reassembling product
    • Assist with bid specifications, strategy implementation, and pricing
    • Provides market information in the furtherance of new product development, product launches and competitive product/pricing strategy
    • Provide technical assistance at tradeshows, conferences, seminars, and training courses
    • Answer “Ask the Expert” type questions referred to them by Territory Managers, CSR, and distributors
    • If necessary, serve as legal liaison on product liability cases
    • Handles special projects as assigned
    • Performs end user visits based on opportunity planning with input from business development, account managers, and channel managers.
    • Coordinate requests for technical assistance to include requests for demonstrations, product support and training.
    • Liaises with Director and their own segment personnel


    • High school diploma or GED required
    • Proven ability to perform classes/demonstrations/instructions
    • Expertise on specific segment of products
    • Law Enforcement/Corrections/Military background preferred
    • Project management experience preferred
    • Marketing experience preferred
    • Advanced personal interaction skills
    • Basic computer skills
    • Range, classroom safety skills (depending on segment)
    • Ability to understand technical aspects of products and to articulate them to others
    • Ability to deliver presentation and instruction to others
    • Lift and move a minimum of 50 pounds without assistance.

    • Ability to perform dynamic training exercises.

    • Travel is required by car

    • Multiple day travel will be required


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