Safariland

Returning Candidate?

Account Specialist I

Account Specialist I

Job ID 
2018-2074
# of Openings 
1
Job Locations 
US-FL-Jacksonville
Posted Date 
1/29/2018
Category 
Business Development
Employee Type 
FT - Regular Full-Time
Position Level 
Associate

More information about this job

Overview

Manage support for Key Account Programs. Coordinate and manage customer contacts to ensure timely and accurate handling and processing within established policies, procedures and directives.

Responsibilities

  • BASIC SKILLS
  • Maintain relationships and favorable contacts with assigned accounts
  • Meet all assigned responsibilities and goals
  • Receive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives:
    • Purchase Orders and related requests
    • Returns and related requests
    • Information requests
  • Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
  • Participate in cross-functional teams and team projects
  • Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
  • Work within The Safariland Group team to balance responsibilities and share information
  • Perform other duties as assigned by the Supervisor of Customer Care
  • Own the customer experience throughout the entire lifecycle of the relationship.
  • ADDITIONAL SKILLS
  • Manage assigned key accounts and perform back-up support for other Account Specialists
  • Train and mentor Customer Service Representatives as assigned
  • Participate in quality programs
  • Develop relationships with accounts assigned to acquire new orders and business intelligence
  • Develop, track and coordinate the fulfillment and corrective action to meet assigned customer contractual agreements
  • Coordinate customer demand planning requirements throughout the enterprise
  • Coordinate and team lead vendor compliance requirements and corrective actions
  • Coordinate national and international logistics support requirements as required
  • Compile & issue reports and provide analysis regarding assigned customers’ experience
  • Use extensive experience and judgment to plan and accomplish goals
  • Perform management functions for assigned team in the absence of the Customer Care Manager

 

Qualifications

  • Minimum five (5) years of Customer Service or related business experience
  • Minimum two (2) years account management experience in a Customer Service or a Sales related role
  • Associatess Degree in business related field or three (3) years of additional equivalent combination of work experience or education required
  • Understanding of telephone concepts, practices, and procedures
  • Ability to coordinate with various levels of management within different functional areas
  • Experience with MS Office Suite
  • Excellent verbal and written communication skills
  • Ability to work within a team environment
  • Expert knowledge of company products, practices, and procedures
  • Expert Sales Order life cycle management knowledge and skills
  • Ability to work independently with little supervision
  • Ability to use database query reports and tools
  • Exceptional follow through and demonstrated ability to project lead
  • Vendor managed inventory skills
  • Knowledge of Electronic B2B concepts and processes
  • Vendor compliance and customer relationship management concepts
  • Enterprise cross-functional process knowledge
  • Contract administration
  • Forecast and demand planning