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Customer Care Representative II

Customer Care Representative II

Job ID 
# of Openings 
Job Locations 
Posted Date 
Customer Service/Support
Employee Type 
FT - Regular Full-Time
Position Level 
Entry level

More information about this job


Provides support for all customer requests received through phone, fax, or e-mail.  Primary duties are to answer incoming calls and respond to email inquiries. Timely, accurate handling and processing within established policies, procedures and directives.




  • Meet all assigned responsibilities and goals, to include volume of calls answered and emails responded to
  • Receive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives
    • Orders and related requests
    • Returns and related requests
    • Information requests
  • Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
  • Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
  • Owns the customer experience throughout the entire lifecycle of the relationship
  • Perform other duties as assigned by the Manager of Customer Service



  • Research billing discrepancies and provide feedback on findings.





Required Experience

  • Minimum of three (3) year of Customer Service experience required

Required Education

  • High School Diploma or General Education Degree (GED)

Knowledge, Skills & Abilities

  • Intermediate understanding of telephony concepts, practices, and procedures
  • Excellent verbal and written communication skills
  • Ability to work within a team environment
  • Basic knowledge of firearms, types and usage
  • Ability to coordinate with various levels of management within different functional areas
  • Experience with MS Office Suite
  • Intermediate knowledge of company products, practices, and procedures