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Customer Service Representative II (WEST)

Customer Service Representative II (WEST)

Job ID 
# of Openings 
Job Locations 
Posted Date 
Business Development
Employee Type 
FT - Regular Full-Time
Position Level 

More information about this job


Provide support for all customer business requests received through phone, fax, or e-mail. Coordinate all customer contacts to ensure timely and accurate handling and processing within established policies, procedures and directives.


    • Maintain relationships and favorable contacts with assigned accounts
    • Meet all assigned responsibilities and goals
    • Receive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
      • Purchase Orders and related requests
      • Returns and related requests
      • Information requests
    • Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
    • Participate in cross-functional teams and team projects
    • Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
    • Work within The Safariland Group team to balance responsibilities and share information
    • Perform other duties as assigned by the Customer Care Supervisor
    • Own the customer experience throughout the entire lifecycle of the relationship


    • Research billing discrepancies and provide feedback on findings


  • Minimum of three (2) year of Customer Service experience required
  • High School Diploma or General Education Degree (GED)
  • Intermediate understanding of telephone concepts, practices, and procedures
  • Ability to coordinate with various levels of management within different functional areas
  • Experience with MS Office Suite
  • Excellent verbal and written communication skills
  • Ability to work within a team environment
  • Intermediate knowledge of company products, practices, and procedures
  • Intermediate Sales Order life cycle management skills